Posts by John Collins
Honor The Basics
By Mark Land, M.S., RAC-US, AAHP President In this issue, we examine marketing of homeopathic drug products. As I read through the articles, what consistently came to mind was that the basics matter. The principles that former AAHP…
Read MoreMeasles and OTC Homeopathic Treatment: AAHP’s Position
As reported outbreaks of measles have risen in the U.S. recently, AAHP reminds manufacturers and marketers that Federal law prohibits the sale of products—homeopathic or otherwise—directly to consumers for the…
Read MoreAAHP 2026 Outlook
By Mark Land, M.S., RAC-US, AAHP President Building on lessons learned in previous years and focusing our attention on the issues of our industry and our members, the Board has…
Read More2025 Year in Review
By Mark Land, M.S., RAC-US, AAHP This year was dominated by change—political change, retail change, and change at AAHP. The association’s newsletter and special e-blasts continue to brief the homeopathic community—and sometime the AAHP membership…
Read MoreCustomer Service Requirements in the Age of E-Commerce
By Mark Land, M.S., RAC-US, AAHP We all might harbor in mind quaint notions of what customer service is. This is usually based on our personal expectations when purchasing products…
Read MoreHandling Consumer Complaints
By Eric L. Foxman, Pharm. (Ret.), AAHP Secretary This article originally appeared in the August 2012 hardcopy-only edition of the AAHP Network News. The importance of managing consumer complaints is underscored by the importance FDA gives…
Read MoreInvestigating Consumer Complaints
By Mary Beth Watkins This article originally appeared in the September 2012 hardcopy-only edition of the AAHP Network News. Question: What should be included in the investigation and report of a consumer…
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