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By Mark Land, M.S., RAC-US, AAHP  We all might harbor in mind quaint notions of what customer service is. This is usually based on our personal expectations when purchasing products…

By Alissa Gould, Boiron USA Director of Corporate Communications and Public Affairs  Typically, we think of customer service as caring for our end users — the consumers of our medicines. But don’t…

By Eric L. Foxman, Pharm. (Ret.), AAHP Secretary  This article originally appeared in the August 2012 hardcopy-only edition of the AAHP Network News.  The importance of managing consumer complaints is underscored by the importance FDA gives…

By Mary Beth Watkins This article originally appeared in the September 2012 hardcopy-only edition of the AAHP Network News.  Question: What should be included in the investigation and report of a consumer…

By Alvin J. Lorman, AAHP Counsel  The Food and Drug Administration (FDA) has issued two Warning Letters that should be of intertest to all manufacturers and distributors of homeopathic drugs. …

By Mark Land, M.S., RAC-US, AAHP  Quality by Design (QbD) is a systematic approach to product and process development that begins with predefined objectives and emphasizes product and process understanding…

Complied here is a brief fact sheet that AAHP uses when introducing homeopathy to Congressional health staff on Capitol Hill. More robust information can be found on TheAAHP.org’s frequently asked…

By Mark Land, M.S., RAC-US, AAHP  Answering common questions or “frequently asked questions” (FAQs) is an engagement concept that probably dates back forever. The goal is always to answer once…

By Mark Land, M.S., RAC-US, AAHP President  This June, the Homeopathy Research Institute hosted its 6th international research conference on homeopathy and, for the second time, AAHP sponsored the event.…