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Customer Service Requirements in the Age of E-Commerce
By Mark Land, M.S., RAC-US, AAHP We all might harbor in mind quaint notions of what customer service is. This is usually based on our...
Servicing Retail Customer Accounts with Promotional Content
By Alissa Gould, Boiron USA Director of Corporate Communications and Public Affairs Typically, we think of customer service as caring for our end users - the consumers...
Handling Consumer Complaints
By Eric L. Foxman, Pharm. (Ret.), AAHP Secretary This article originally appeared in the August 2012 hardcopy-only edition of the AAHP Network News. The importance of managing consumer complaints is underscored...
Investigating Consumer Complaints
By Mary Beth Watkins This article originally appeared in the September 2012 hardcopy-only edition of the AAHP Network News. Question: What should be included in the investigation...
FDA Issues Warning Letters Alleging Unapproved New Drug Status and CGMP Non-Compliance
By Alvin J. Lorman, AAHP Counsel The Food and Drug Administration (FDA) has issued two Warning Letters that should be of intertest to all manufacturers...
Quality by Design
By Mark Land, M.S., RAC-US, AAHP Quality by Design (QbD) is a systematic approach to product and process development that begins with predefined objectives and...
Supplier Audits
By Jonathan Priest The Quality by Design (QbD) approach of today's pharmaceutical industry indicates that all firms should perform supplier audits for drug product components...
